Help

Requirements

To enjoy videos at PetMania.TV, you will need the following software installed on your computer:

  1. Firefox 1.5 or above, or Safari 2.0 or above, Internet Explorer 6.0 or above
  2. JavaScript and Cookies must also be enabled
  3. Adobe Flash Player 9.0.115 or above
  4. Microsoft Windows XP SP2, Microsoft Windows Vista, Macintosh OS X or Linux

In addition, you will need an internet connection with sufficient bandwidth. Our videos stream at 500Kbps, 800Kbps, 1200Kbps and 1500Kbps, and we’ll adjust our stream based on your bandwidth an PC performance, but we recommend a downstream bandwidth of 1,000Kbps or higher for the smoothest playback experience. You can test your downstream bandwidth at SpeedTest. Once there, click on the yellow pyramid on the map (if none of the pyramids are yellow, select one that is closest to your geographic location). This will initiate a speed test. Once complete, your downstream bandwidth is displayed in the “Download” box near the top of your screen.

PetMania video player dynamically optimizes the quality of a video based on the viewer’s available bandwidth and CPU utilization. The Flash player is supported by over 99% of Internet users. Additional plug-in not required.

To watch these high-resolution streams, you’ll need to upgrade to Flash Player. We recommend a downstream bandwidth of 2/3,000Kbps for the smoothest playback experience.

Problems

Stuttering videos problems.

    A good rule of thumb is:
  1. If both the video and audio stutter while you are viewing, you are most likely experiencing issues with your internet connection.
  2. If the video stutters but the audio is fine, you are most likely experiencing issues related to your computer’s hardware and/or software configuration.

Here are some general suggestions that may help.

  1. If you are watching video over a wireless connection and your video is stuttering, try it over a wired connection.
  2. If the video stalling only during fullscreen mode, try lowering your desktop resolution.
  3. If you are running bandwidth-intensive applications on your own computer (e.g.  FTP Client, BitTorrent, Outlook, other downloads, internet phone services such as Skype, etc)you may want to pause these applications while watching videos on PetMania.tv.
  4. If you are sharing an internet connection with other people,  check to see if they are using any bandwidth-intensive operations while you are watching videos.
  5. If the CPU  usage on your computer is unusually high while watching videos on PetMania.tv, try shutting down any applications that may be using your CPU.

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